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How to Capture Video Feedback or Screen Record Websites

Written by Harsh Vijay
Published on October 12th, 2023

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Imagine for a moment that a user is engrossed in navigating a new website and comes across a function that isn't performing as it should. They want to give feedback, but words often fall short of expressing the precise issue they encountered.

What if the user could capture the problem in action, provide a voiceover of their thoughts, and share them with the developers for a more effective resolution?

That’s where video feedback fills the void. This revolutionary method provides users with a unique path to communication and equips developers with a clear understanding of the user experience.

Let's understand the nuances of capturing video feedback from websites, a simple, engaging, and effective tool for enhancing online interactions.

Why is video feedback from websites necessary?

Video feedback is rapidly emerging as the new norm in the world of digital interactions. But what makes it so essential? Here's why video feedback is becoming a game-changer for websites:

1. Improved Communication

Users often struggle to describe technical issues accurately in words. Video feedback offers a straightforward solution with less confusion. It shows exactly what's happening on their screens.

2. Empathetic Understanding

Watching real-time user interaction can be enlightening for developers. It can help them understand user frustrations, confusions, and challenges on a deeper, more empathetic level.

3. Bug Identification

A picture is worth a thousand words; a video is even more. Video feedback provides precise visuals to locate bugs and significantly speeds up the debugging process.

4. User Experience Enhancement

Insights gathered from video feedback can greatly help refine the user interface and user experience, as it shows how users navigate and use the website.

5. Educational Perspective

Video feedback not only serves as feedback but also becomes a learning tool. It allows teams to understand user behaviour and tendencies in real time.

Video Capturing vs Video Recording

When it comes to providing feedback through videos, two terms often come up: Video Capturing and Recording Video. While they might sound synonymous, their application has a key difference.

  • Video Capturing: Video capturing often refers to recording the on-screen activity along with the user's voiceover. This is typically done with screen capture using a tool. The users navigate through the website, recording their journey, pinpointing issues, and sharing thoughts verbally as they explore. This real-time narration of the user experience makes video capture a potent feedback tool.
  • Recording Video: While recording is also a form of capturing content, it traditionally implies creating standalone video content using a separate camera to record the content.

Video capture offers a more immersive, transparent, and actionable way for users to communicate their experiences, issues, and suggestions to developers.

Steps to Capture Video Feedback Using ruttl

Ready to provide video feedback to your team? Here's a simplified guide to help you navigate the process of video capture with ruttl:

1. Get Started:

Sign up on ruttl and then log in to the 'website feedback' section.

ruttl home

2. Create a New Project:

Spot the 'add new project' button and give it a click, followed by another click on 'create'.

create project to get video feedback

3. Provide Details:

Now, it's time to name your project. Type in a suitable project name and enter the website URL for which you want to provide feedback.

provide project details

4. Add Sub-pages:

You have the option to include related sub-pages of the website for comprehensive feedback. If not, simply choose to skip this step.

add sub pages to capture video feedback

5. Leave a Video Comment:

Spot the comment icon. Click on it and then touch the specific area on the website you want to address. Notice the 'leave video comment' icon on the right corner. That's your cue to start recording your feedback.

leave video comment

6. Save and Review:

Once you're done recording, hit 'save'. Your recorded feedback will conveniently appear under the comment section on the right side of your screen.

save and review your video feedback

And voila! You've just captured your video feedback on ruttl. It's as simple as it sounds. Now, you're all set to improve the web, one comment at a time!

Capturing Video Feedback from a Website: A Step-by-Step Guide

Capturing a video from a website can seem daunting for your users or testers, especially with the many available tools. Here's a simplified guide on using a third-party screen-sharing tool for the job and how it stacks up against on-site customer feedback software like ruttl.

Using a Screen Share Tool

Learning to record a web video isn't rocket science, but you might need to download screen recorder software or a browser extension first:

  1. Choose a tool: First, visit the website you wish to record and open the screen video recorder app that suits you best. There's a variety available online and even a built-in screen recorder if you're a Mac user.
  2. Check functionality: Now, it's time to choose and test your microphone and camera. Remember to grant permissions for new apps before their maiden use.
  3. Mark the area you want to capture: You generally have three recording options: your entire screen, an application window, or a single tab. A word of advice - recording your entire screen also captures any notifications that pop up. Recording a browser screen might be a safer bet.
  4. Initiate recording: Next, start recording your web video.
  5. Save and share: Finally, save your video. Different apps save to various locations. For instance, Screencastify saves to Google Drive, while Loom saves directly on their website. In the end, you'll have a shareable link to distribute.

After this, refining your video might involve a few more steps, like trimming or adding effects.

Though these steps are fairly simple, asking casual customers to navigate them can seem like a tall order. This is where a dedicated feedback platform like ruttl makes the task significantly easier.

Dedicated Video Capture Tool

video feedback tool

Dedicated tools like ruttl make it easy to capture videos with ease. You don’t have to download the tool, give it special permissions, or worry about losing information. Here's how ruttl makes video feedback an effortless task:

  1. Streamlined Approach: ruttl provides an intuitive and organized space to manage your feedback process, with the video capturing feature built right into the platform.
  2. No Extra Downloads: Forget downloading any additional screen recording software or extensions. With ruttl, everything you need is integrated into one system, saving time and effort.
  3. Focused Recording: Unlike traditional tools that might capture unwanted notifications, ruttl focuses on recording specific elements on your website. It ensures that your feedback is targeted and clear.
  4. Easy to Share: Once you have recorded your video on ruttl, you can share it right away, without the need to save and locate files or create shareable links.

ruttl simplifies the process of capturing video feedback and transforms it from a difficult task into a smooth experience. Now, you can enhance the feedback process and focus more on improving your website - with ruttl at your fingertips.

Top-Notch Tools for Capturing Video Feedback from Websites

Getting ready to start your video feedback journey? Let's dive into our carefully curated list of the top tools designed for capturing video feedback from your website:

1. ruttl: Simplified video capture and collaboration

Settle for nothing less than the best with ruttl. This powerful tool is a game-changer in capturing video feedback. Offering an intuitive interface and seamless user experience, ruttl allows you to record, edit, and share video feedback without any hassle. It’s all about simplicity and efficiency with ruttl!

2. Loom: Seamless Screen Sharing and Recording

Loom is a user-friendly video recording tool, available as a free app or a Chrome extension. Ideal for creating quick, basic videos for sharing with colleagues or students, it allows you to edit within the app and annotate your recordings with time-stamped queries or emojis.

3. Screencastify: Quick Captures and Handy Edits

Screencastify is a Chrome extension that lets you capture and edit videos with ease. Notably, it functions offline and provides additional features like mouse tracking, drawing, and highlighting. Once your video is ready to share, you can monitor viewer engagement and sprinkle in interactive questions.

4. Zight: Go Beyond Video with GIFs and Annotations

Zight (formerly CloudApp) is a versatile downloadable recorder. Along with regular screen recording, it also offers GIF creation and image annotation capabilities. If you're looking to add a splash of creativity to your feedback, CloudApp is your go-to tool.

Give Users the Power of Video Feedback

Capturing video feedback from websites has never been easier with the right tools at your disposal. Choose a tool like ruttl that best aligns with your needs and start revolutionizing the way you receive and implement feedback. Take action today and enrich your website's user experience one video at a time.

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